Payment & Refund Policy

1. Payments

* We accept online payments through Razorpay using debit cards, credit cards, net banking, UPI, and supported wallets.
* Full or partial payment (as per booking terms) must be made to confirm the reservation.
* Prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.
* All payment details provided by guests are processed securely through Razorpay’s PCI-DSS compliant payment gateway. We do not store your card or banking details on our servers.

2. Booking Confirmation

* Once the payment is successful, a booking confirmation email will be sent to the registered email address with reservation details.
* Guests are requested to check their email and report any discrepancies immediately.

3. Cancellation & Refund Policy

3.1 Cancellations by Guest
* Free cancellation: Up to 14 days prior to the check-in date — full refund of the amount paid.
* 50% refund: For cancellations made between 14 days to 7 days before check-in.
* No refund: For cancellations made less than 7 days before check-in or in case of a no-show.

3.2 Cancellations by The Feel Resort & Spa
* In the rare event we are unable to honour your booking due to unforeseen circumstances (e.g., operational issues, force majeure), you will be offered:
1. A full refund of the booking amount OR
2. An option to reschedule your stay at no additional cost (subject to availability).

3.3 Refund Process
* Refunds, where applicable, will be initiated within 7–10 business days from the date of cancellation confirmation.
* The amount will be refunded to the original payment method used at the time of booking.
* Processing time may vary depending on your bank/payment provider.

4. Amendments to Bookings

* Date changes or amendments to bookings are subject to availability and applicable rate differences.
* Amendments requested less than 7 days before check-in may be treated as a cancellation and subject to the above policy.

5. No-Show Policy

* Guests who do not arrive on the scheduled check-in date without prior intimation will be considered as a no-show, and no refund will be issued.

6. Contact for Cancellations & Refunds

For any cancellation, refund, or booking amendment requests, please contact us at:
📧 reservations@maathotels.com
📞 +91-8943669993

7. Changes to Policy

The Feel Resort & Spa by Maat Hotels and Resorts reserves the right to update or modify this policy at any time without prior notice.
The version of the policy in force at the time of your booking will apply.

Legal Disclaimer

* All content, images, and materials displayed on this website are the property of The Feel Resort & Spa by Maat Hotels and Resorts unless otherwise stated.
* While we strive for accuracy, typographical errors, pricing errors, and availability issues may occur. We reserve the right to correct any errors without prior notice.
* The resort is not responsible for any losses, damages, or inconvenience caused by circumstances beyond our control, including but not limited to natural disasters, government actions, or connectivity issues.
* Use of this website and its services constitutes acceptance of these terms and our privacy policy.

Privacy Policy

1. Information We Collect

* We may collect the following information when you make a booking or interact with our website:
* Name, email address, phone number, and postal address
* Payment information (processed securely via Razorpay)
* Booking details such as check-in/check-out dates and special requests

2. How We Use Your Information

* To process bookings and payments
* To send booking confirmations, updates, and promotional offers (only if opted in)
* To improve our services and website experience

3. Data Protection

* We use industry-standard encryption and security measures to protect your data.
* We do not store your complete payment card details.
* Your personal data will not be shared with third parties, except as required by law or to fulfil your booking.

4. Cookies

* Our website may use cookies to enhance user experience and track website analytics. You may disable cookies in your browser settings, though some site features may not function optimally.

5. Your Rights

* You may request access to, correction of, or deletion of your personal data at any time by contacting us at reservations@maathotels.com.

6. Contact

For privacy-related queries:
📧 reservations@maathotels.com
📞 +91-8943669993